Telecom and ISP is the fastest growing industry worldwide but also the most error-induced one. With ever-changing technologies, these industries are having a hard time when it comes to managing their internal tasks while providing impeccable customer service. Some challenges they face are:
Lack of efficient operational management and workflows, there’s very little collaboration.
Ineffective service management is leading to poor customer acquisition and loyalty.
The number of personnel required for manual labor increases investments.
Ineffectual workflows decrease the ability to scale with the growing demand.
Building solutions that make it easier for field executives to plan and track customer visits.
Creating solutions that enhance the store auditing process from end to end for an improved feedback system.
Choose customized forms to improve productivity and enhance collaboration between back-office employees and field staff. Ensure proper scheduling and on-time visits to provide a memorable customer experience.